June 8, 2016 – October 31, 2017
Baltimore, Maryland

• Provide administrative support to the Maryland Commission on Civil Rights
• Screen telephone calls coming into the agency to decipher if the agency has jurisdiction over the matter the person is trying to file a complaint about
• Provide excellent customer service skills to people seeking assistance from the Maryland Commission on Civil Rights and direct calls to the appropriate members of the staff
• Prepare and send correspondence to prospective complainants regarding the status of their charge
• Prepare and serve complaints and notices to respondents and complainants
• Open new cases and input data onto State and Federal databases
• Provide and update archiving system for closed and open cases

December 2015 – June 2016
Towson, Maryland                                                                                          

• Investigate post-judgment files to determine collection options
• Conduct investigations to determine individuals’ assets, employment records, and other personal information
• Draft reports of investigatory report and present findings to attorneys
• Maintain and manage caseload of over 200 files for investigation after judgements are issued
• Responsible for managing cases in the litigation process and maintaining follow-ups to ensure that matters are moving forward appropriately
• Contact parties to litigation and discuss options with regard to debt, offer alternative dispute resolution and discuss settlement options
• Prepare and submit various pleadings and documents to court
• Ensure service of documents by service deadlines through our private process server
• Input information into multiple databases with a high attention to detail
• Perform efficiently and at a high level in a fast-past environment and switch tasks as priorities shift throughout the day.

January 2012 – December 2015
Annapolis, Maryland

• Conducted investigations necessary for successful litigation and post judgement collection
• Conducted investigations to determine sufficiency of potential personal injury claims, including obtaining medical records and bills, employment records, and other documentation
• Worked independently to obtain and review various records and format data by specific deadlines
• Provided support for preliminary suit filing activities: conduct conflict investigation and reports, compile necessary documents to file suit, ensure suit filing within applicable legal deadlines
• Conducted independent research projects as assigned by attorneys in various legal areas and provide written reports to present findings
• Engaged with clients during the settlement process by preparing settlement proposals for client review and approval, drafting settlement requests from clients to provide to opposing counsel, and disclosing whether the client should take an offer or give a counter offer
• Maintained an organized filing system of over 150 files
• Organized medical information according to date of appointment, insurance coverage, and total amount paid by client, within client files
• Maintained attorneys’ court calendars; schedule and update court dates
• Drafted and submitted various pleadings and documents to court
• Disbursed money collected to clients once a week and ensured weekly collection goals were met
• Corresponded with clients and attorneys in regards to overall status of cases
• Corresponded with co-counsel from firms in different states regarding statuses of cases
• Prepared status reports to send to clients on a regular basis